e-Resume

Marie Fe De Ocampo

Phone: 0936-923-8232
Email: mafedeocampo@gmail.com
Address: Nasugbu, Batangas City Philippines 4231
Date of Birth: August 19, 1995

2016

Customer Support Representative
24/7 Support Services
July 06, 2016ย  – February 15, 2017

  • Take inbound and do outbound calls, sends email and chat to customers within department service standards to answer questions regarding account information.
  • Assist clients to cancel subscription, place an order and process refunds into their accounts. Observe confidentiality of information.
  • Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications. Observe telephone etiquette at all times.
  • Deliver trusted, professional, and reliable service to A Lark Solutions PH Inc.
  • Meet quality expectations to ensure a positive client experience
  • Meet productivity expectations to maximize team service levels
  • Provide effective and timely resolution of a range of customer inquiries
  • Complete ongoing training to stay abreast of product and policy changes
  • Follow-up customer calls when necessary

2014

Internship
Philippine National Bank
April – June 2015

  • Responsible for processing new accounts in a time sensitive manner.
  • Determine requirements needed in order for client request to be processed.
  • Resolves inquiries for accuracy, completeness andย  adherence to company policies and procedures and compliance rules and regulations
  • Coordinate with other departments to determine accurate resolutions
    2015-2017

Bachelor’s Degree

UNIVERSITY OF BATANGAS
Address: President Jose P. Laurel Hwy, Kumintang Ibaba, Batangas, 4200 Batangas, Philippines
Phone:+63 43 723 1446

Certifications/Awards

  • Juan Y. Javier Memorial Award (Athlete of the Year) – an award given to the most outstanding performance of a varsity throughout his career as student-athlete.
  • Career Service Eligibility (Certificate)
    SAP Business One (Certificate)
  • July’s Employee of the Month – given to the most outstanding employee for the given time

Skills

  • Familiar with Support Ticket, Call center and Knowledgeable Systems
  • Experience in Social Media
  • Microsoft Office (Advanced)
  • Microsoft Outlook